Refund Policy

At The Crop Smith UK, we strive to provide our customers with fast and reliable delivery of our products. We understand that timely delivery is important to our customers and aim to dispatch all orders as quickly as possible.

Conditions for Refunds and Exchanges

  • The item(s) must be unused and in its original condition with all tags and labels attached.
  • The item(s) must be returned in its original packaging.
  • The item(s) must be accompanied by the original receipt or proof of purchase.

How to Request a Refund or Exchange:

If you wish to request a refund or exchange, please contact our customer service team within 30 days of the purchase date. You can reach us by email, phone or through our website.

If you are requesting a refund, we will process the refund once we have received and inspected the item(s) to ensure they meet the conditions outlined above. Refunds will be processed to the original payment method.

If you are requesting an exchange, we will ship the replacement item(s) to you once we have received and inspected the original item(s) to ensure they meet the conditions outlined above.

Return Shipping

If you are returning an item for a refund or exchange, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe and timely delivery of your item(s).


In the unlikely event that the item(s) you receive is damaged or defective, be sure to Get in touch team immediately. We will arrange for a replacement or a refund, including the cost of return shipping, if applicable.

We hope this refund policy provides you with all the necessary information about our refund and exchange services. If you have any further questions or concerns, please feel free to contact us.